Refund/Return Policy
Our Commitment
We stand behind the quality of our products and want you to have a positive experience. Our goal is to handle every situation fairly and reasonably, and we ask for the same mutual respect in return.
Refunds
Due to the nature of our products, all sales are final. We do not issue cash or credit card refunds.
Exchanges for Damaged or Defective Items
We gladly replace items that arrive damaged during transit or with manufacturer defects.
Timeframe: Exchange requests must be submitted within 30 days of your purchase date.
Proof of Purchase: A valid receipt or order confirmation number is required.
How to Start an Exchange:
Email us at sales@4EvergreenShop.com with your order number and a photo of the damaged/defective item.
Once approved, we will provide a prepaid return shipping label.
After we receive and inspect the returned item, we will notify you by email and dispatch your replacement.
Lost or Missing Shipments
If your tracking information indicates your order was lost in transit by the carrier (USPS, UPS, or FedEx), please reach out to sales@4EvergreenShop.com We will initiate an inquiry with the courier on your behalf and assist you through the shipping insurance claim process.